HOSPITALITY & TRAVEL

Raise the bar and meet guest and employee expectations like never before

Great customer experience starts with a great employee experience. Give your teams the tools they need to stay compliant and customer-focused, with personalised learning, engagement and performance support that’s simple to use and can be accessed anytime, any place, anywhere.

WHY BLOSSOM

Why the hospitality industry chooses Blossom

Workforces in the hospitality industry can be huge – with hundreds, if not thousands, of customer-facing and back office staff, all with different levels of experience and skill sets to balance and keep aligned with guest expectations and compliance regulations.

As travel organisations and events venues in particular struggle to keep pace with changing market trends and dynamics, providing an engaging employee experience and career support is crucial to hiring and retaining competent, customer-focused employees at all levels.

Scalable, multi-tenant, multi-language flexibility

Blossom provides an easy-to-use, all in one platform that workers can use to learn, communicate and develop their careers, in the ways that work best for them, while at the same time giving managers and back-office teams the admin and analytics tools they need to ensure the business is delighting customers, and growing in a flexible and sustainable fashion.

  • Simplify processes
  • Increase compliance
  • Reduce churn

Blossom is a really complex system that supports our users but it’s still easy to use from an organisational perspective. Blossom has reduced the time it takes us to achieve regulatory training – with Blossom we’re now 100% compliant, both internally and from a legal perspective. Blossom has enabled our learning management team to achieve time and labour cost savings and reduce the time our employees spend on learning. We receive great levels of support, their team are fully accessible whenever needed.  They’re really dedicated to the ecosystem they work in and their focus on learning is excellent. We feel like they really care.

Orit Barkama

Orit Barkama

Learning and Development Manager, Soda Stream

Accelerate onboarding

Accelerate onboarding

Get new hires up to speed faster with on-the-job training, coaching tools and external user capabilities that allow employees to access key training and resources anytime, anywhere – on mobile, tablet or desktop.

From customer-facing, in-venue/resort seasonal staff, to back office administration and operations teams, Blossom’s simple to use system equips the hospitality with the tools it needs to adapt to changing recruitment needs.

Learn about Blossom for Onboarding

Remain compliant

Keep on top of compliance training, certification and audits with automated notifications and reminders that remove the reliance on manual processes, and reports that highlight areas of concern – from global trends to individual employee level of detail.

From food hygiene & safety, to overseas working and supply chain management, Blossom gives you the tools you need to ensure the right people are kept up to date with the processes and procedures relevant to their role and location in a timely, and hassle-free fashion.

Learn about Blossom for Compliance

Drive high-performance & customer satisfaction

Give staff the tools and support they need to perform at their best from day 1. Provide coaching and on-the-job training alongside more formal courses and qualifications to help boost soft skills and improve customer service and experience.

In the hospitality sector, customer experience is everything. Blossom helps you equip your customer service teams with the support and tools they need to ensure patrons are happy, whether their interaction is in-person or digital.

Learn more about Blossom for customer service

Increase engagement & reduce turnover

Empower staff with a range of social learning and gamification tools that help to foster community, increase motivation, and cultivate a more attractive organisational culture.

With a range of LXP-esque capabilities, Blossom provides the modern learning experience that employees have come to expect, no matter their role or career stage.

Explore Communication & Engagement capabilities
CASE STUDIES

Why global organisations trust in Blossom

Blossom is used organisations across the globe on an international, national and local scale. Find out how the Blossom platform meets their requirements by reading some of our success stories.

    Ambar struggled to track and monitor staff training, performance, and compliance. Through Blossom, Ambar was able to streamline and simplify its entire learning and development process.

    Meital Cohen

    Manger of Training and Organizational Development,
    Ambar

    Blossom has been a transformative force in our educational journey. Their intuitive platform, coupled with unwavering customer and technical support, has not only streamlined our operations but has empowered us to create a truly inclusive and cutting-edge online learning environment.

    The challenges we faced prior to working with Blossom had a significant impact on the company, both financially and operationally. The assessment features provided by Blossom were comprehensive and flexible, allowing us to adapt to various evaluation methods.

    Joshi Kumar

    Co-Founder and CTO,
    21K School

    Blossom has been a transformative force in our educational journey. Their intuitive platform, coupled with unwavering customer and technical support, has not only streamlined our operations but has empowered us to create a truly inclusive and cutting-edge online learning environment.

    The challenges we faced prior to working with Blossom had a significant impact on the company, both financially and operationally. The assessment features provided by Blossom were comprehensive and flexible, allowing us to adapt to various evaluation methods.

    Joshi Kumar

    Co-Founder and CTO,
    21K School

    ZIM was in desperate need of a streamlined compliance process. Since Blossom, employee participation levels have increased and regulatory and compliance training requirements understood and met.

    Ofit Gortler

    Training Developer,
    ZIM Integrated Shipping Services Ltd.

    By streamlining processes, managers have complete oversight of employee training events–ensuring compliance requirements are fully met. Blossom helped Super-Pharm to enhance product knowledge among its employees and boost customer engagement.

    Ilan Cohen

    Chief of Learning Development,
    Super Pharm

    Solid collaboration between Flex and Blossom solved training challenges quickly. Blossom’s outstanding customer service and technical ability allowed Flex to transition from Cornerstone with minimal disruption.

    Kob Zurich

    Training and Development Manager,
    Flex

    Plasson struggled to have a consistent approach for its learning and development function–resulting in inconsistency, duplicated training processes, and incomplete data. As Blossom seamlessly integrates their HR system, the company now has robust people analytics at their fingertips.

    Doron Batsir

    365 Implementer IT Department,
    Plasson Ltd.

    A lack of reporting tools made monitoring learners’ progress and completion rates difficult. Blossom helped OTI improve the efficiency, effectiveness, and impact of its training initiatives with agility to meet complex needs.

    Dana Kosto

    Leaning System Manager,
    OTI

    SodaStream improved its diversity and inclusion efforts by offering training in different languages, which formed an integral part of its digital transformation. As a result, it gives HR leaders the data they need to make informed decisions and helped them become 100% compliant with strict retail industry regulations.

    Orit Barkama

    Learning and Development Manager,
    Soda Stream

    A large healthcare provider needed Blossom’s reliable LMS to deliver diverse training across many different job titles. Prior to implementing Blossom, they used a simple solution, which was limited to a single departmental computer. Today, Blossom is being utilised by 90% or Rambam’s workforce.

    Shai Ashkenazi

    Head of Training & Development,
    RAMBAM Health Care Campus

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    By adopting Blossom, Bezeq International were able to  deliver training remotely, as well as track training and certification, which helped boost sales by increasing their number of distributors by 900%. Remote learning was paramount to comply with standards within such a highly regulated industry.

    Jazz Vershinin

    Director of Learning & Development,
    Bezeq International

    Migdal required an organisational management solution that would be configurable and dynamic to meet its shifting needs. Upon implementation, Migdal has experienced significant increases in user adoption and engagement, and its IT team has been positively impacted due to the stability of Blossom’s platform.

    Shahar Dror

    Senior Project Manager,
    Migdal Insurance Company Ltd.

FEATURES

Modular, multi–language, multi-tenant flexibility

Create a bespoke, decentralised platform that everyone from head office to front-of-house staff and housekeeping will love to use, choosing from a range of flexible modules to engage and empower workers and simplify administration.

Features popular with retail organisations

  • Elearning

    The Elearning module allows you to distribute SCORM and xAPI learning objects with optional notifications to anyone based on hierarchy, job role, location or other attribute.

    Blossom’s LMS capabilities make it easy to manage users, author courses and manage learning content. Find out more

  • OJT & coaching

    Create, execute and track on-the-job, coaching and onboarding tasks, with checklist assignments for coaches and trainees.

    One of Blossom’s most popular performance evaluation features, helping you nurture a highly-skilled, competent workforce.

  • Qualifications & certification management

    Create regular and period qualifications and certifications with expiry alerts, failure notifications and designated reports.

    Stay on top of certifiable knowledge and skills with Blossom’s full suite of qualification and certification management capabilities.

  • Knowledge centre

    Create and centralise knowledge resources for easy access, linking and sharing within defined user groups.

    One of Blossom’s popular LXP capabilities that help you deliver a modern learning experience.

  • Signatures

    The signature module allows you to create “read-&-sign” assignments, including the requirement for a real signature.

  • Elearning

    Elearning

    The Elearning module allows you to distribute SCORM and xAPI learning objects with optional notifications to anyone based on hierarchy, job role, location or other attribute.

    Blossom’s LMS capabilities make it easy to manage users, author courses and manage learning content. Find out more

  • OJT & Coaching

    OJT & coaching

    Create, execute and track on-the-job, coaching and onboarding tasks, with checklist assignments for coaches and trainees.

    One of Blossom’s most popular performance evaluation features, helping you nurture a highly-skilled, competent workforce.

  • Qualifications & Certifications

    Qualifications & certification management

    Create regular and period qualifications and certifications with expiry alerts, failure notifications and designated reports.

    Stay on top of certifiable knowledge and skills with Blossom’s full suite of qualification and certification management capabilities.

  • Knowledge Centre

    Knowledge centre

    Create and centralise knowledge resources for easy access, linking and sharing within defined user groups.

    One of Blossom’s popular LXP capabilities that help you deliver a modern learning experience.

  • Read & Sign (Signatures)

    Signatures

    The signature module allows you to create “read-&-sign” assignments, including the requirement for a real signature.

Hospitality & Travel FAQs

Got other questions you need answering? Let us know.

  • What languages does Blossom support?

    Blossom supports multiple languages on both the back and front-end.

    So, for example, in a learning assignment you can add content in additional languages to allow users to choose the one they are most comfortable with and the system will record their progress/outcome regardless of the language chosen.

    For a full list of supported languages, please get in touch.

  • How quickly can I add new users to the system?

    New users can be added in a matter of seconds, either through an automated process, or manually by an admin or through self-registration.

  • Does Blossom support multi-tenancy?

    Yes, Blossom can be installed with partitions so that each location can manage their own processes as if they had their own LMS (including different languages and content), but still access shared resources.

    Find out more about Blossom’s multi-tenancy capabilities.

RESOURCES

Grow with Blossom

Become a stronger, smarter, more sustainable business with our free resources

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