Great customer experience starts with a great employee experience. Give your teams the tools they need to stay compliant and customer-focused, with personalised learning, engagement and performance support that’s simple to use and can be accessed anytime, any place, anywhere.
HOSPITALITY & TRAVEL
Raise the bar and meet guest and employee expectations like never before
WHY BLOSSOM
Why the hospitality industry chooses Blossom
Workforces in the hospitality industry can be huge – with hundreds, if not thousands, of customer-facing and back office staff, all with different levels of experience and skill sets to balance and keep aligned with guest expectations and compliance regulations.
As travel organisations and events venues in particular struggle to keep pace with changing market trends and dynamics, providing an engaging employee experience and career support is crucial to hiring and retaining competent, customer-focused employees at all levels.
Scalable, multi-tenant, multi-language flexibility
Blossom provides an easy-to-use, all in one platform that workers can use to learn, communicate and develop their careers, in the ways that work best for them, while at the same time giving managers and back-office teams the admin and analytics tools they need to ensure the business is delighting customers, and growing in a flexible and sustainable fashion.
- Simplify processes
- Increase compliance
- Reduce churn
Blossom is a really complex system that supports our users but it’s still easy to use from an organisational perspective. Blossom has reduced the time it takes us to achieve regulatory training – with Blossom we’re now 100% compliant, both internally and from a legal perspective. Blossom has enabled our learning management team to achieve time and labour cost savings and reduce the time our employees spend on learning. We receive great levels of support, their team are fully accessible whenever needed. They’re really dedicated to the ecosystem they work in and their focus on learning is excellent. We feel like they really care.
Accelerate onboarding
Get new hires up to speed faster with on-the-job training, coaching tools and external user capabilities that allow employees to access key training and resources anytime, anywhere – on mobile, tablet or desktop.
From customer-facing, in-venue/resort seasonal staff, to back office administration and operations teams, Blossom’s simple to use system equips the hospitality with the tools it needs to adapt to changing recruitment needs.
Remain compliant
Keep on top of compliance training, certification and audits with automated notifications and reminders that remove the reliance on manual processes, and reports that highlight areas of concern – from global trends to individual employee level of detail.
From food hygiene & safety, to overseas working and supply chain management, Blossom gives you the tools you need to ensure the right people are kept up to date with the processes and procedures relevant to their role and location in a timely, and hassle-free fashion.
Drive high-performance & customer satisfaction
Give staff the tools and support they need to perform at their best from day 1. Provide coaching and on-the-job training alongside more formal courses and qualifications to help boost soft skills and improve customer service and experience.
In the hospitality sector, customer experience is everything. Blossom helps you equip your customer service teams with the support and tools they need to ensure patrons are happy, whether their interaction is in-person or digital.
Increase engagement & reduce turnover
Empower staff with a range of social learning and gamification tools that help to foster community, increase motivation, and cultivate a more attractive organisational culture.
With a range of LXP-esque capabilities, Blossom provides the modern learning experience that employees have come to expect, no matter their role or career stage.
CASE STUDIES
Why global organisations trust in Blossom
Blossom is used organisations across the globe on an international, national and local scale. Find out how the Blossom platform meets their requirements by reading some of our success stories.
FEATURES
Modular, multi–language, multi-tenant flexibility
Create a bespoke, decentralised platform that everyone from head office to front-of-house staff and housekeeping will love to use, choosing from a range of flexible modules to engage and empower workers and simplify administration.
Features popular with retail organisations
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Elearning
Elearning
The Elearning module allows you to distribute SCORM and xAPI learning objects with optional notifications to anyone based on hierarchy, job role, location or other attribute.
Blossom’s LMS capabilities make it easy to manage users, author courses and manage learning content. Find out more
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OJT & Coaching
OJT & coaching
Create, execute and track on-the-job, coaching and onboarding tasks, with checklist assignments for coaches and trainees.
One of Blossom’s most popular performance evaluation features, helping you nurture a highly-skilled, competent workforce.
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Qualifications & Certifications
Qualifications & certification management
Create regular and period qualifications and certifications with expiry alerts, failure notifications and designated reports.
Stay on top of certifiable knowledge and skills with Blossom’s full suite of qualification and certification management capabilities.
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Knowledge Centre
Knowledge centre
Create and centralise knowledge resources for easy access, linking and sharing within defined user groups.
One of Blossom’s popular LXP capabilities that help you deliver a modern learning experience.
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Read & Sign (Signatures)
Signatures
The signature module allows you to create “read-&-sign” assignments, including the requirement for a real signature.
Hospitality & Travel FAQs
Got other questions you need answering? Let us know.
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What languages does Blossom support?
Blossom supports multiple languages on both the back and front-end.
So, for example, in a learning assignment you can add content in additional languages to allow users to choose the one they are most comfortable with and the system will record their progress/outcome regardless of the language chosen.
For a full list of supported languages, please get in touch.
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How quickly can I add new users to the system?
New users can be added in a matter of seconds, either through an automated process, or manually by an admin or through self-registration.
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Does Blossom support multi-tenancy?
Yes, Blossom can be installed with partitions so that each location can manage their own processes as if they had their own LMS (including different languages and content), but still access shared resources.
Find out more about Blossom’s multi-tenancy capabilities.
