Blossom Support & Services

Helping you get the most out of your Blossom platform from initial implementation, and as your needs change and your business grows.

With 5-star service throughout your experience with Blossom, we regard our customers as partners and aim to lead you to success – whatever that looks like, now and in the future.

Blossom provides excellent service. The team is very fast and professional, and they always meet SLAs. The level of collaboration and engagement are far superior to anything we have experienced!

Shahar Dror

Shahar Dror

Senior Project Manager, Migdal Insurance Company Ltd.

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The Blossom promise of maximum service quality

As a Blossom customer, you are assured of high quality, professional service, no matter where you are in your journey with us.

Every Blossom project is steered by a dedicated Account Manager and supported by in-house training experts, developers and support staff throughout your life as a customer. From product development to advising on your learning strategy and programme design, we’re here to help your business succeed.

We listen, we listen, we listen

  • Customer-influenced development roadmap
  • Global customer support network & help portal
  • Regular feedback surveys & “Success” calls
  • Quarterly “Key User” meetings
  • Customer Advisory Board

5-star service & support

Whether you need help choosing the right place to get started with Blossom, are looking for some bespoke customisation, or simply want some expert advice on how to scale your platform as your business grows, our team of “Blossomers” are on hand to ensure you get the support you need, when you need it.

Did you know? 85% of Blossom customers migrated from another LMS

LMS Implementation

Planting the seed for long-term success

The impact, effectiveness and ROI of business software is built on the foundations of a well-planned and executed implementation.

No matter if it’s your first time implementing a learning platform, or you’ve “been-there-done-that” done it multiple times before, Blossom’s implementation teams ensure you get off to the best possible start.

And with our rapid implementation methodology, you can be up and running in no time.

LMS Customization

Adapting to your growing needs

Blossom’s modular structure is designed to help organisations adapt as their needs change and grow, without the need for heavy customisation or disruption to existing workflows.

Unlike other enterprise LMSs, Blossom grows with you. Start with the feature set you need and only add – and pay for – additional bells and whistles when you need them.

Did you know? Blossom’s HR Portal module was first developed to help manage our own in-house team

LMS Development

Expanding your platform capabilities

95% of the time, customer needs can be met by Blossom’s existing capabilities. But on the rare occasion that they can’t, we’ll work with you to develop an effective solution.

Plus, we’ll add any new functionality we build into the core platform so that everyone else in the Blossom ecosystem can benefit from it too.


We love our clients, and they love us too!

Whether it’s our modular design, ease of customisation, or flexibility to scale, our clients love the Blossom platform.

    Plasson struggled to have a consistent approach for its learning and development function–resulting in inconsistency, duplicated training processes, and incomplete data. As Blossom seamlessly integrates their HR system, the company now has robust people analytics at their fingertips.

    Doron Batsir

    365 Implementer IT Department,
    Plasson Ltd.

    SodaStream improved its diversity and inclusion efforts by offering training in different languages, which formed an integral part of its digital transformation. As a result, it gives HR leaders the data they need to make informed decisions and helped them become 100% compliant with strict retail industry regulations.

    Orit Barkama

    Learning and Development Manager,
    Soda Stream


    By adopting Blossom, Bezeq International were able to  deliver training remotely, as well as track training and certification, which helped boost sales by increasing their number of distributors by 900%. Remote learning was paramount to comply with standards within such a highly regulated industry.

    Jazz Vershinin

    Director of Learning & Development,
    Bezeq International

    Migdal required an organisational management solution that would be configurable and dynamic to meet its shifting needs. Upon implementation, Migdal has experienced significant increases in user adoption and engagement, and its IT team has been positively impacted due to the stability of Blossom’s platform.

    Shahar Dror

    Senior Project Manager,
    Migdal Insurance Company Ltd.

    PERACH had time-consuming and resource-intensive practices, often leading to inconsistencies in learning experiences. With Blossom, administrative tasks were automated. New mentors were onboarded and upskilled quickly–creating an appetite for continuous learning.

    Liat Segal

    HR Manager and Manager of Learning,

Customer Support Services

Did you know? Blossom’s Customer Knowledge Base runs on the Project Management module

Helping you Blossom

Blossom’s Customer Support team is tasked with delivering service excellence to customers – ensuring you get the answers they need to any questions or challenges you have with minimal fuss.

Our online Knowledge Base provides troubleshooting advice and handy tips for common queries faced by our customers, and acts as the hub for our simple-to-use system for raising and tracking support tickets.

Highly-regulated organisations grow with Blossom

Does the basics well. Handles complex needs even better.

Robust, customisable software for organisations reliant on developing regulatory-compliant, skilled, frontline workers operating effectively in hybrid teams.

  • We have a lot of regulations in Ambar, and employees need to work alone, read, and sign papers to make sure they understand them. With Blossom, we can demonstrate compliance with regulatory authorities through robust reporting features.


    Meital Cohen

    Manger of Training and Organizational Development, Ambar

  • Blossom has saved Guberman Group significant time, especially for our managers and the coaches/buddies for new employees. It has streamlined the way we work through having accessible content that is relevant to the employee skill level, seniority and qualification levels.

    The Blossom team is amazing, helpful, supportive.


    Bar Ostrovsky

    Internal Auditor, Guberman Group

  • Blossom has been a transformative force in our educational journey. Their intuitive platform, coupled with unwavering customer and technical support, has not only streamlined our operations but has empowered us to create a truly inclusive and cutting-edge online learning environment.

    The challenges we faced prior to working with Blossom had a significant impact on the company, both financially and operationally. The assessment features provided by Blossom were comprehensive and flexible, allowing us to adapt to various evaluation methods.


    Joshi Kumar

    Co-Founder and CTO, 21K School

  • “All the software you need for training management”

    Whether it’s building courses, adding course content, managing tests, surveys, regulatory training – everything required for staff training processes is built in to the Blossom software package, under one roof. For both training managers and trainees, Blossom is a user-friendly, accessible platform that keeps everybody up to date in real time with their training status. Any company that offers employee training will benefit immensely from Blossom software.


    Tali Shacham

    Operations Coordinator, Learning Processes & Intra-organizational Communications, YES

  • “A true technology partner”

    My company is a Blossom client for over a decade. We use the platform to manage external training processes for hundreds of end users all over the world. The system is very powerful and flexible, yet at the same time, so easy to use. Creating learning materials and managing users is fast and efficient. We get a lot of good feedback from our customers worldwide, from the US and South America, to the Far East and Australia, who say that the system is intuitive and user friendly. The Blossom team is incredibly responsive and caring, always at the ready with fast, professional answers, and the system is constantly being upgraded and improved. With Blossom, we have a true technology partner for our e-learning company.


    Tzachi Goldman

    Founder, OfekGMAT

  • Blossom has changed the way we learn – it has elevated our capabilities to share our knowledge and qualify our mentors and employees.  It has also organised their method of learning and appetite for learning.  It has had a positive impact on every user in the organisation.


    Liat Segal

    HR Manager and Manager of Learning, Perach

Service & Support FAQs

Answers to some common questions our team get asked.

Got other implementation and support questions you need answering? Get in touch

  • Can I get platform implementation and support locally?

    Yes, the Blossom Partner Network ensures that no matter where in the world you’re located, there’s a local partner that both speaks your language and knows you – and the Blossom platform – inside out.

    All Blossom Partners are vetted to ensure they share our values and commitment to great customer service. So you get all the benefits of the Blossom platform, with the added bonus of having a local team on hand to help you through the initial procurement and implementation stage – and any customisation you need too.

    Find out more about our Partner Network

  • Can I migrate to Blossom from another LMS?

    Yes – in fact, over 80% of organisations using Blossom do so having moved from another LMS.

    Find out more about migrating to Blossom

  • Are Blossom platform updates included in my subscription fee?


  • How can I raise a feature request?

    Feature requests are managed through the Knowledge Base, and reviewed on a regular basis.

    Login to view all existing feature requests, or to add a new feature request of your own.

    We also encourage existing customers to contact your Account Manager to discuss any specific development needs that you may have.

  • Is there a development roadmap?

    Yes, there is! Although much of our feature development is driven by customer need, we also have our own core development plans for the platform to ensure that Blossom provides all the features and capabilities required of an Enterprise Learning Management System.

    Blossom’s product roadmap isn’t public. However, we’re happy to share that we’re currently working on updating existing UX and functionality to better support the democratisation of learning.

    We’re happy to share an overview and discuss specific development needs with customers.

    Please get in touch to find out more.