CUSTOMER SUPPORT

An integrated solution that keeps customers, agents and management happy.

Improve response time, increase contact quality and reduce cost-per-call. Blossom provides an all-in-one solution that helps streamline operations from ticket tracking to employee onboarding, training and performance… and more!

Simplify support management

Make it easy for teams to deliver consistent, speedy, helpful customer support with an easy and accessible ticketing system, that integrates with your CRM (and other software) for more  efficient tracking and management of open tickets and requests.

MORE ABOUT OUR PROJECT AND TASK MANAGEMENT FEATURES

Onboard and train, faster

Get your new hires up to speed quickly and effectively, without compromising on standards. And ensure regulatory compliance with qualification tracking and automated notifications.

Learn more about Blossom for onboarding

Before Blossom, it was very complicated and time-consuming tracking and managing training for our teams, as well as onboarding new employees. This problem has been alleviated with Blossom. It has saved time for managers now with a much faster and more efficient system.  It has also saved us money since we used to invest a lot in third-party tutorials, which managers can now create themselves conveniently within Blossom.

Doron Batsir

Doron Batsir

365 Implementer IT Department, Plasson Ltd.

Drive growth with performance tracking

Benchmark goals, identify bottlenecks and track agent performance with a range of customisable dashboards and reports for easy-to-access insight, and coaching tools to help optimise response times and customer satisfaction.

Explore analytics & reporting
FEATURES

Ticks all your “must-have” boxes – and more!

Whether you’re specifically looking for a call centre learning management system, or support ticket management is just one of many operations challenges you’re trying to solve, Blossom’s modular design and dynamic API allow you to customise and configure your learning platform in line with your evolving business needs.

A fully-integrated Call Centre Learning Management System

Blossom provides an all-in-one solution for call centres and other customer-focused organisations. With user management and reporting as standard, the choice of other platform features is yours.

  • Team & task management

    Blossom offers a range of team and task management capabilities to help you synchronise hybrid teams, automate processes and simplify cross-functional project/task management.

    Explore all project management capabilities.

  • OJT & coaching module

    Create, execute and track on-the-job, coaching and onboarding tasks, with checklist assignments for coaches and trainees.

    The OJT and coaching module is one of Blossom’s most popular performance management capabilities.

  • Knowledge sharing & curation

    Blossom comes with a suite of LXP-like capabilities to help you deliver a modern learning experience.

    Empower your learners and enhance skills, communication and collaboration across teams and locations.

    Explore all knowledge sharing and curation capabilities.

  • Elearning module

    The elearning module allows you to distribute SCORM and xAPI learning objects with optional notifications to anyone based on hierarchy, job role, location or other.

    Blossom’s LMS capabilities make it easy to manage users, author courses and manage learning content.

  • Qualifications & certifications

    Blossom also comes equipped with a range of qualification and certification management tools to help you stay on top of certifiable knowledge and skills.

    Learn more about internship management, external permissions,  signatures module and more.

  • Ticketing & Task Management

    Team & task management

    Blossom offers a range of team and task management capabilities to help you synchronise hybrid teams, automate processes and simplify cross-functional project/task management.

    Explore all project management capabilities.

  • OJT & Coaching

    OJT & coaching module

    Create, execute and track on-the-job, coaching and onboarding tasks, with checklist assignments for coaches and trainees.

    The OJT and coaching module is one of Blossom’s most popular performance management capabilities.

  • Knowledge Sharing

    Knowledge sharing & curation

    Blossom comes with a suite of LXP-like capabilities to help you deliver a modern learning experience.

    Empower your learners and enhance skills, communication and collaboration across teams and locations.

    Explore all knowledge sharing and curation capabilities.

  • Elearning

    Elearning module

    The elearning module allows you to distribute SCORM and xAPI learning objects with optional notifications to anyone based on hierarchy, job role, location or other.

    Blossom’s LMS capabilities make it easy to manage users, author courses and manage learning content.

  • Qualifications & Certifications

    Qualifications & certifications

    Blossom also comes equipped with a range of qualification and certification management tools to help you stay on top of certifiable knowledge and skills.

    Learn more about internship management, external permissions,  signatures module and more.

CUSTOMER SUCCESS

We love our clients, and they love us too!

Whether it’s our modular design, easy of customisation, or flexibility to scale, our clients love the Blossom platform.

    SodaStream improved its diversity and inclusion efforts by offering training in different languages, which formed an integral part of its digital transformation. As a result, it gives HR leaders the data they need to make informed decisions and helped them become 100% compliant with strict retail industry regulations.

    Orit Barkama

    Learning and Development Manager,
    Soda Stream

    The distributor of Pandora called on Blossom expertise to develop a computerised staff training platform for a distributed, dynamic workforce

Why Blossom

Why Customer Support Centres and Retailers choose Blossom

With high-turnover, low engagement and changing regulatory compliance just a handful of the challenges faced by call centres and other customer-focused businesses, providing consistent, high-quality customer experiences is no easy task – no matter the size or location of your team(s).

Ensuring employees can access and share resources, stay on top of qualifications, not-to-mention respond in a timely fashion to customers is a must. As is the ability for managers to monitor, provide performance support and integrate customer feedback for continuous improvement where needed.

An all-in-one training and customer support solution

With Blossom, your business has everything it needs in a single, simple-to-use system, which you can add more features to as your needs and business grow, without needing to worry about rocketing prices and learning curves.

Did you know..? We love the “ticketing & tasks” feature so much that we use Blossom to manage our own customer support tickets, feature requests and other customer queries.

  • Modern UI/UX
  • Advanced architecture
  • Reduced TCO
  • Industry experience
  • Great customer service

The platform is very user friendly; it has a wide range of capabilities and there is further potential to be gained from using the platform as the breadth of functions is wide.  There is real room to grow with Blossom. Blossom as a company is always collaborating and delivering a personal touch, they understand my priorities and aim to deliver as quickly and efficiently as they can.

Ilan Cohen | Super Pharm

Ilan Cohen | Super Pharm

Chief of Learning Development, Super Pharm

Customer Support FAQs

Got other questions you need answering? Let us know.

RESOURCES

Grow with Blossom

Become a stronger, smarter, more sustainable business with our free resources

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