Improve response time, increase contact quality and reduce cost-per-call. Blossom provides an all-in-one solution that helps streamline operations from ticket tracking to employee onboarding, training and performance… and more!
Simplify support management
Make it easy for teams to deliver consistent, speedy, helpful customer support with an easy and accessible ticketing system, that integrates with your CRM (and other software) for more efficient tracking and management of open tickets and requests.
Ticks all your “must-have” boxes – and more!
Whether you’re specifically looking for a call centre learning management system, or support ticket management is just one of many operations challenges you’re trying to solve, Blossom’s modular design and dynamic API allow you to customise and configure your learning platform in line with your evolving business needs.
A fully-integrated Call Centre Learning Management System
Blossom provides an all-in-one solution for call centres and other customer-focused organisations. With user management and reporting as standard, the choice of other platform features is yours.
Ticketing & Task Management
Team & task management
Blossom offers a range of team and task management capabilities to help you synchronise hybrid teams, automate processes and simplify cross-functional project/task management.
Explore all project management capabilities.
OJT & Coaching
OJT & coaching module
Create, execute and track on-the-job, coaching and onboarding tasks, with checklist assignments for coaches and trainees.
The OJT and coaching module is one of Blossom’s most popular performance management capabilities.
Knowledge sharing & curation
Blossom comes with a suite of LXP-like capabilities to help you deliver a modern learning experience.
Empower your learners and enhance skills, communication and collaboration across teams and locations.
The elearning module allows you to distribute SCORM and xAPI learning objects with optional notifications to anyone based on hierarchy, job role, location or other.
Blossom’s LMS capabilities make it easy to manage users, author courses and manage learning content.
Qualifications & Certifications
Qualifications & certifications
Blossom also comes equipped with a range of qualification and certification management tools to help you stay on top of certifiable knowledge and skills.
Learn more about internship management, external permissions, signatures module and more.
We love our clients, and they love us too!
SodaStream improved its diversity and inclusion efforts by offering training in different languages, which formed an integral part of its digital transformation. As a result, it gives HR leaders the data they need to make informed decisions and helped them become 100% compliant with strict retail industry regulations.
Learning and Development Manager,
The distributor of Pandora called on Blossom expertise to develop a computerised staff training platform for a distributed, dynamic workforce
- Modern UI/UX
- Advanced architecture
- Reduced TCO
- Industry experience
- Great customer service
The platform is very user friendly; it has a wide range of capabilities and there is further potential to be gained from using the platform as the breadth of functions is wide. There is real room to grow with Blossom. Blossom as a company is always collaborating and delivering a personal touch, they understand my priorities and aim to deliver as quickly and efficiently as they can.
Ilan Cohen | Super Pharm
Chief of Learning Development, Super Pharm
Can I use Blossom to replace an existing customer support platform?
Yes, we have got customers that have moved over from platforms such as Zendesk to Blossom due to the reduced cost of ownership.
Grow with Blossom
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